Returns/Shipping Policy for Fire Red Designs
•Due to COVID-19 all items are final and cannot be returned or exchanged.
- FRD will offer repair if items are damaged within 7 days of purchase. The buyer will be responsible for shipping fees to return the damaged item. FRD will cover shipping costs to return merchandise after repair.
All orders within the US are shipped via USPS. If you require rush delivery, there will be an extra fee of $10 for UPS shipping costs. It takes approximately 7-10 business days for orders to be delivered after the order processing period. Packages shipped to a P.O. Box will be shipped via USPS only.
For drop off deliveries the fee is $8, please allow up to five business days after you order is placed. You will receive an email and text to confirm your address and drop off timeframe. ***Special Note: FRD does not drop off deliveries on Sundays.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to FRD it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e., apt/bldg./suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. FRD does not take responsibility for lost, misplaced, or incorrectly delivered shipments.